We’re always on the lookout for dubious websites and scams that may be targeting our Members. We also work with banks and authorities locally and globally to help detect and take down phishing sites and scam artists as quickly as possible. You can help by taking a few simple steps to keep yourself safe online. Learn about the available tools and strategies through our security tips.
How to stay safe
- Never click on a hyperlink in an email or text to log in to Internet Banking or share your financial details. Always start by typing fmbank.com.au into your browser when you log in.
- Never tell anyone your banking access code, PIN or one-time passwords, including us.
- Never give anyone access to your computer remotely – especially if they’ve contacted you unexpectedly.
- Never reply to an email or SMS asking for personal information. Don’t click on unverified or suspicious links in unsolicited emails or text messages. Go to the organisation’s website or contact them directly if you want to check a message is real.
- Check online sellers carefully, especially if they’ve only been around for a short time. Beware of sellers who ask for an unusual payment method, such as a direct funds transfer, money order, pre-loaded card, or wire transfer.
- Beware of investments offering very high returns, along with high-pressure sellers. Check they have an Australian financial services licence (AFSL) and contact the organisation directly to make sure your contact is really who they say they are.
- Beware of new friends or romantic partners who seem to develop strong feelings fast, then ask for money or gifts.
- Regularly check this page for updates and visit scamwatch.gov.au to learn about the latest scams.
You may receive service-related SMS messages from us reminding you when a payment is due, your fixed term on your Home Loan is expiring, your Visa Debit or Credit Card is due for renewal or alerting you to fraudulent activity on your account.
It’s important to remember that a legitimate SMS from us will never ask you to provide or confirm personal information such as your credit card number, account number, Internet Banking Access Code and/or PIN.
If you receive a service-related SMS from us, there’s no need to be concerned in any way. It’s just another way that we’re helping our Members.
Worried someone’s trying to scam you?
It’s good to be careful. Hang up on suspicious calls and don’t click links, open attachments or answer messages with personal information. If you think someone’s pretending to be from an organisation to gain your trust, contact that organisation to let them know.
Report a scam to Firefighters Mutual Bank
Have you spotted a suspicious transaction on your account? Don’t worry – we’re here to help.
What you should do
- Start by checking the transaction wasn’t made by another family member, or someone else authorised to use the account.
- If it still looks suspicious, get in touch straight away:
Credit card transactions:
Contact us or use the Mobile Banking App to report your card, so we can prevent any further transactions. Then complete and send us a Disputed Card Transaction form.
If you report unauthorised transactions on your card, we'll place a stop on the card to prevent any further transactions to protect you, then send you a new one.
Email [email protected]
Other transactions: call 1800 800 225 (8am to 7pm week days, 9am to 3pm Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
What to do if you disagree with a charge?
- If you think you’ve been charged incorrectly by a Merchant, you can contact the business directly – most issues can be solved by the original Merchant.
- If this fails to solve the issue and you've been charged for items not received or received incorrectly, you can ask us to seek a reversal of the transaction on your behalf (sometimes referred to as a 'chargeback'). To do so, please contact us by completing the Disputed Card Transaction form
Please keep in mind when raising a chargeback request that we are governed by Visa guidelines.
You should inform us as soon as possible if you become aware of circumstances which might entitle you to a reversal of a transaction, and provide the information we reasonably ask for.