Help Centre Have a question? Search across topics or enter in keywords below. Call 1800 800 225 Phone us Breadcrumbs Firefighters Mutual Bank Help Centre Help Centre Hi, how can we help? Search Submit help search Common questions Getting started with internet banking How do I change my card PIN? Can I access your website and Internet Banking using Windows 7? What browsers should I use for the website and online banking? What is the BSB? Do you have a mobile app? How do I activate my card? What is my daily transfer limit for Internet Banking? View all Popular questions Browse Categories Accounts How does a Direct Debit or Recurring Payment work? How can I receive my bank statements? How can people transfer funds to me? How do I close an account? How do I make payment with multiple signatories? View all accounts questions Banking How do I setup a future payment? What is the New Payments Platform? Can I access your website and Internet Banking using Windows 7? Having problems with the Mobile App? Do cards transfer to a new phone? View all banking questions Cards How can I control my cards in the Mobile Banking App? How can I decrease my limit or close my credit card? How do I activate my card? How do I report a lost or stolen card? What does interest free period mean? View all cards questions Other ways we can help Notify us of your travel plans Public holidays Can I get an insurance quote? How do I contact you from overseas? What are your office opening hours? View all other ways we can help questions Troubleshooting A file is downloaded when I try to log in I am getting a system error I am unable to log in to the app I am unable to view or open statements The Internet Banking window is not opening Home loan Can someone come out to see me about a home loan? How can I redraw from my loan? How do I apply for an owner occupied home loan? How does a fixed rate home loan work? What are your home loan interest rates? View all home loan questions Can't find what you are looking for? Ouch! If you can't find it on our site, drop us a line and we will be in touch. Drop us a line
