Help Centre Have a question? Search across topics or enter in keywords below. Call 1800 800 225 Phone us Breadcrumbs Firefighters Mutual Bank Help Centre Help Centre Hi, how can we help? This is the label? Submit help search Common questions RediATM update Getting started with internet banking How do I change my card PIN? What browsers should I use for the website and online banking? What is the BSB? Are there any system updates or planned maintenance? Do you have a mobile app? Tips for tax time View all Popular questions Browse Categories Accounts How does a Direct Debit work? How can I receive my bank statements? How can people transfer funds to me? How do I close an account? How do I make payment with multiple signatories? View all accounts questions Banking What is the New Payments Platform? Having problems with the mobile app? Do cards transfer to a new phone? Do you have a mobile app? How does Osko by BPAY work? View all banking questions Cards How can I control my cards in the Mobile App? How do I activate my card? How do I report a lost or stolen card? What does interest free period mean? What is Pays? View all cards questions Other ways we can help Are there any system updates or planned maintenance? Notify us of your travel plans Public holidays Can I get an insurance quote? How do I contact you from overseas? View all other ways we can help questions Home loan Can someone come out to see me about a home loan? How can I redraw from my loan? How do I apply for an owner occupied home loan? How does a Fixed Rate Home Loan work? What are your home loan interest rates? Can't find what you are looking for? Ouch! If you can't find it on our site, drop us a line and we will be in touch. Drop us a line
