Help Centre

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Help Centre

Hi, how can we help?

Common questions

  1. How do I log in to internet banking?
  2. How do I choose how I receive my bank statements?
  3. What browsers should I use for the website and online banking?
  4. What is the BSB?
  5. Are there any system updates or planned maintenance?
  6. Do you have a mobile app?
View all Popular questions
Browse Categories

Accounts

  1. How can people transfer funds to me?
  2. How do I choose how I receive my bank statements?
  3. How do I close an account?
  4. How do I check my balance?
  5. How do I switch my banking accounts to Firefighters Mutual Bank?
View all accounts questions

Banking

  1. What is the New Payments Platform?
  2. Having problems with the mobile app on your iPhone?
  3. Do you have a mobile app?
  4. How does Osko by BPAY work?
  5. How does PayID work?
View all banking questions

Cards

  1. How do I activate my card?
  2. How do I report a lost or stolen card?
  3. What does interest free period mean?
  4. What is Pays?
  5. When will I get my new card when it is up for renewal?
View all cards questions

Other ways we can help

  1. Are there any system updates or planned maintenance?
  2. Can I get an insurance quote?
  3. Where is my nearest ATM?
  4. How do I contact you from overseas?
  5. What are your office opening hours?
View all other ways we can help questions

Home loan

  1. Can someone come out to see me about a home loan?
  2. How can I redraw from my loan?
  3. How do I apply for an owner occupied home loan?
  4. How does a Fixed Rate Home Loan work?
  5. What are your home loan interest rates?

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