Help Centre

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Help Centre

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Common questions

  1. How do I log in to internet banking?
  2. How do I change my PIN?
  3. How do I choose how I receive my bank statements?
  4. What browsers should I use for the website and online banking?
  5. What is the BSB?
  6. Are there any system updates or planned maintenance?
  7. Do you have a mobile app?
  8. Tips for tax time
View all Popular questions
Browse Categories

Accounts

  1. How can people transfer funds to me?
  2. How do I choose how I receive my bank statements?
  3. How do I close an account?
  4. Tips for tax time
  5. How do I check my balance?
View all accounts questions

Banking

  1. What is the New Payments Platform?
  2. Having problems with the mobile app on your iPhone?
  3. Do you have a mobile app?
  4. How does Osko by BPAY work?
  5. How does PayID work?
View all banking questions

Cards

  1. How do I activate my card?
  2. How do I report a lost or stolen card?
  3. What does interest free period mean?
  4. What is Pays?
  5. When will I get my new card when it is up for renewal?
View all cards questions

Other ways we can help

  1. Are there any system updates or planned maintenance?
  2. Can I get an insurance quote?
  3. Where is my nearest ATM?
  4. How do I contact you from overseas?
  5. What are your office opening hours?
View all other ways we can help questions

Home loan

  1. Can someone come out to see me about a home loan?
  2. How can I redraw from my loan?
  3. How do I apply for an owner occupied home loan?
  4. How does a Fixed Rate Home Loan work?
  5. What are your home loan interest rates?

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