Applicability of Terms
- visit; or
- access; or
- rely on
any material on our websites, you are bound by these Terms.
If you do not accept these Terms, you should not use our website.
Membership of Firefighters Mutual Bank
Membership is open to citizens or permanent residents of Australia who are current or retired employees or volunteers in the Australian emergency services sector or are family members of members (i.e. shareholders) of the Bank.
Products and services
Information on our website regarding products and services does not constitute an offer or
inducement by us for these products and services.
Unless otherwise specified, the products and services described on our website are available only in
Whilst we make every endeavour to ensure that the material on our website is accurate and up to
date, we cannot always guarantee the accuracy or completeness of all our material.
You must refer to specific information and material (eg, membership eligibility criteria, Financial
Services Guide, product terms and conditions), before making any decision about applying for
membership or any of our products and services.
Accessing our website from mobile devices
If you access our website from a mobile device, you may not be able to access the full range of
functionality otherwise available. You must not make any application for membership, or apply for a
product or service, until you have accessed all necessary information and material.
Your use of our website is at your own risk. We do not guarantee that our websites are free from
viruses, or that access to our sites will be uninterrupted. You should therefore ensure that the way
you access our websites does not expose your equipment to the risk of viruses or other forms of
interference which may damage it.
When you visit our website, we may collect personal information about, you, particularly if, eg, you
perform transactions via internet banking.
Our Privacy Framework sets out how we deal with personal information about you, both generally
and in specific circumstances, such as lending. You can find out how we collect, hold, use and
disclose personal information about you, as well as how you may complain if you think we may have
breached your privacy.
Cookies are small files placed on your computer hard drive when you first visit a website. They tell website owners when somebody returns to their website, how often someone visits the website and what they do while using it – for example, what pages they access, what functions they perform and so on.
In this way, cookies assist us to develop our website.
Personal information is not collected unless you submit personal details whilst using the web site. Cookies can enable you to personalise your website usage, as personal details can be stored and retrieved each time you visit.
Whilst you can configure your browser to reject cookies, most websites (including ours) require you to enable cookies in order to use the website.
We also use web-based tools that collect and analyse data in order to verify that visitors to our websites are individuals and not robots. This helps to prevent abuse from activity such as spam. These tools collect depersonalised data including IP addresses, date and time of visits, browser types, cookies and plugins. The depersonalised data is sent to our external provider and assists with system usability.
We use social media to keep our members, customers and followers informed about us and our
If you access social media (including our pages) from our website, you leave our website. Social
media providers have their own privacy policies and security levels, which we suggest you verify
before using a site. We cannot and do not endorse any content (other than that created by us) which
may be found on these sites.
We will never ask you via social media to provide any of your banking details.
Please refer to our community guidelines for Facebook.
Third party websites & products
As noted, we have a number of business partners and affiliated organisations.
Our website may contain links to their websites. With regard to our business partners and affiliates:
- their products and services and any software downloads are issued by or licensed to them;
- we do not provide any guarantees or warranties regarding such products and services and
other material provided by our business partners and affiliates.
We may receive commissions if you purchase products and services from our business partners and
We monitor the content of incoming emails for security purposes. We also monitor outgoing emails
for quality assurance.
Whilst we strive to ensure that our website is always available, there may be times when it we
cannot guarantee that:
- access will always be available; or
- access will be uninterrupted; or
- our website will be virus free.
If any time it appears to you that any functionality on our website is unavailable or malfunctioning,
you must not proceed with any transaction.
Neither Firefighters Mutual Bank nor any of its agents, employees or staff is liable to you on any basis
whatsoever for any loss, damage, liabilities or claims arising out of your use of our website.
All material on our websites is subject to copyright or trade mark law. You must not reproduce or
distribute any material in any form without our prior written consent.
Amending these Terms
We may amend these Terms at any time. The amended version will be published on our website.