Need to contact us? You've come to right place.


Need to contact us? You've come to the right place.

Popular Enquiries

Our locations

Visit us at one of our locations.

Contact us from overseas

Be sure to dial the international prefix (exit code) for the country you are in.

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process

Financial Hardship

At Firefighters Mutual Bank we understand there are times when you may face financial difficulty due to unemployment, relationship breakdown, illness, unfortunate financial choices or anything else life may throw at you. If you are experiencing financial stress, the best thing you can do is take action. If you do nothing, the problems are not going to go away and will probably get worse.

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Comprehensive Credit Reporting

If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.

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Report a hoax email

If you have received a hoax email, please call 1800 800 225 9am to 5:00pm, weekdays, or email immediately.