I forgot my access code

I forgot my Access Code

An access code is your password to Internet Banking. You can reset a forgotten Access Code via Internet Banking. You will need to have an active Visa card linked to your account.

Step 1: Access the Login page by selecting the Internet Banking button.

Step 2: Select ‘Forgot your Access Code’ under the Login button.

Step 3: Enter your member number, date of birth and Visa card number in the respective fields and select ‘Next’.

Step 4: Enter your One Time Password received either via Token or via SMS sent to your mobile phone. Select ‘Next’.

Step 5: Enter your new Access Code and confirm your Access Code in the respective fields. Note: you must meet all Access Code conditions mentioned.

Step 6: Select ‘Save’. You will now be logged in to Internet Banking.

You can also change your access code in Internet Banking under 'My Settings' and 'Change access code'. 

Contact us for more information.

For a step-by-step guide on how to reset your access code, watch our video.