Contact

Need to contact us? You've come to right place.

Contact

Need to contact us? You've come to the right place.

  • All phone enquiries

    1800 800 225

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.

    Our offices are open 9am to 5pm, weekdays.

  • Phone banking

    1800 800 225

    24 hours a day, 7 days a week.

  • Online

    Email us

  • Popular questions

    Help Centre
Contact us from overseas

Popular Enquiries

Our locations

Visit us at one of our locations.

  • Ask an expert

    Find your local mobile lender

    We know life gets busy. So when you don't have time to drop into your local office, you can contact one of our mobile lenders. From buying your first home to upgrading or refinancing, our experts are on call to help you find the home loan that's right for you.

    Please note: Mobile lenders are not available in all areas. To find out if we service your area, simply enter your postcode above.

    Talk to a Business Relationship Manager

    Whether you are wishing to kick start your savings or find out more about joining us, we can visit you at a location and at a time that suits you.

    Speak to a Business Relationship Manager

Contact us from overseas

Be sure to dial the international prefix (exit code) for the country you are in.

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process

Financial Hardship

At Firefighters Mutual Bank we understand there are times when you may face financial difficulty due to unemployment, relationship breakdown, illness, unfortunate financial choices or anything else life may throw at you. If you are experiencing financial stress, the best thing you can do is take action. If you do nothing, the problems are not going to go away and will probably get worse.

Learn more

Comprehensive Credit Reporting

If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.

Learn more

Report a hoax email

If you have received a hoax email, please call 1800 800 225 9am to 5:00pm, weekdays, or email immediately.

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