Banking Help

Banking questions

  1. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  3. What is an Access Code?

    An Access Code is a password that helps protect your accounts when accessing and using ou...

  4. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  5. How do I change my personal details?

    Follow the steps below to update your Personal details in Internet Banking...

  6. Getting started with internet banking

    Registering Joined as a member after 23 September 2013? Then you’re automatically r...

  7. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  8. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  9. What is a one time password?

    Your one-time password (OTP) is a six-digit security code sent to you by SMS or generated...

  10. I do not have a Firefighters Mutual Bank card

    If you’ve forgotten or lost your Access Code, you can use any active Firefighters M...

  11. What are push notifications?

    Push notifications are messages sent directly to your mobile device. We will use this cha...

  12. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  13. Where can I find my Member number?

    You can find your Member number on your account statement or your welcome communications ...

  14. How secure is banking online?

    We go to great lengths to protect you when you’re using our Internet Banking servic...

  15. My mobile number has changed

    Help us keep you and your money as safe as possible by letting us know as soon as possibl...

  16. How do I improve the privacy settings when receiving an SMS?

    We recommend improving your privacy settings when you receive an SMS while your device is...

  17. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  18. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  19. Having problems with the Mobile App?

    You may be required to re-register your account after you have updated to the latest vers...

  20. What browsers should I use for the website and online banking?

    For the best online banking experience and security features, we recommend using one of t...

  21. What is an account number?

    Your account number is a unique number associated with each account. You can use it to ea...

  22. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  23. How do I find unclaimed money?

    If your bank account has been inactive after 7 years and contains a balance of $500 or mo...

  24. I did not receive my one time password by SMS

    A one-time password (OTP) helps keep you and your money safe when you pay someone new, re...

  25. What is the BSB?

    The BSB is 802-825...

  26. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  27. I forgot my Access Code

    Your Access Code is a unique password that helps protect your accounts when accessing onl...

  28. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile Banking App. Change PIN in Int...

  29. Can I access your website and Internet Banking using Windows 7?

    Microsoft officially ended all support for the Windows 7 operating system, including tech...

  30. Generate an up-to-date Transaction History listing

    Follow these simple steps to generate a current Transaction History listing on your accou...

  31. PayTo

    Find answers to frequently asked questions about PayTo. If you’d like to learn even...

  32. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Ban...

  33. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo...

  34. How do I setup a future payment?

    Create a future payment Internet Banking Internet Banking gives you the option to set up ...

  35. How do I transfer my money?

    You can transfer funds using Internet Banking and the Mobile Banking App. Transfer in Int...

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