Banking Help

Banking questions

  1. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  3. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an...

  4. How do I log in to internet banking?

    You can log in by using a computer, tablet or smart phone by visiting www.fmbank.com.au T...

  5. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  6. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  7. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  8. How secure is banking online?

    Firefighters Mutual Bank is committed to safeguarding your personal details, financial tr...

  9. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  10. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  11. Having problems with the mobile app on your iPhone?

    After updating to the latest version of our mobile app, you may be required to re-registe...

  12. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  13. What is the BSB?

    The BSB is 802-825...

  14. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  15. I forgot my access code?

    If you have forgotten or misplaced your access code, please contact us or alternatively s...

  16. How do I change my PIN?

    You can change your PIN using one of the below options: Mobile app To change your PIN via...

  17. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Bank@Po...

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