Banking Help

Banking questions

  1. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  3. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an...

  4. Getting started with internet banking

    You can log in by using a computer, tablet or smart phone by visiting www.fmbank.com.au T...

  5. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  6. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  7. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  8. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  9. How secure is banking online?

    Firefighters Mutual Bank is committed to safeguarding your personal details, financial tr...

  10. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  11. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  12. Having problems with the mobile app?

    iPhone only After updating to the latest version of our mobile app, you may be required t...

  13. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  14. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  15. What is the BSB?

    The BSB is 802-825...

  16. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  17. I forgot my access code?

    An access code is your password to internet banking.  You can change your access cod...

  18. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba...

  19. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Bank@Po...

  20. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo...

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