How to bank, shop and transact online with confidence
While you can shop and transact online with confidence knowing that we’re committed to protecting you and your money from fraud, scams and identity theft, you can also take a few simple steps to keep yourself safe online.
Here’s our quick guide to protecting yourself online.
Keep your information secure
Always create unique access codes, keep them safe, and change them regularly for extra security
Stay up to date
Turn on automatic software updates on your devices so you always have the latest security features
Know what to look for
Check our scam alerts and keep an eye out for suspicious activity
Seen something? Say something
Report any suspicious transactions and activity straight away
Card gone missing?
On the Mobile Banking App
1. Tap Need help with your card?
2.Tap one of the three options (damaged, stolen, lost)
By phone In Australia:
Call 1800 800 225
(8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750
: call +61 2 9735 9225
(8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance
We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.
Seen something suspicious on your account? Report it
If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 800 225 (in Australia) or +61 2 9735 9225 (from overseas).
Received a suspicious message? Let us know.
If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.
The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.
After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.
More information to keep you and your money safe
Stay safe from fraud and scams
Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.
Your Firefighters Mutual Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.