Peace of mind when you bank, shop and transact online
Shop and transact online with confidence knowing that we’re committed to protecting you and your money from fraud, scams and identity theft. Here are some of the ways we keep you safe when you use our online services, Mobile App, cards or digital wallets.
Firefighters Mutual Bank Security Promise
Our commitment to you
Our Security Promise is your guarantee we are working around the clock to protect you, your identity and your money. This includes repaying money lost to fraud so long as you’ve complied with our terms and conditions and haven’t contributed to the loss.
Card gone missing?
On the Mobile Banking App
1. Tap Need help with your card?
2.Tap one of the three options (damaged, stolen, lost)
By phone In Australia:
Call 1800 800 225
(8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750
: call +61 2 9735 9225
(8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance
We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.
Seen something suspicious on your account? Report it
If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 800 225 (in Australia) or +61 2 9735 9225 (from overseas).
Received a suspicious message? Let us know.
If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.
The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.
After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.
More information to keep you and your money safe
Tips to protect yourself online
Discover how to safeguard yourself when you’re banking or shopping – and enjoy the speed and convenience of online services, with less risk.
Stay safe from fraud and scams
Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.
1 Visa’s Zero liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify Teachers Mutual Bank promptly of any unauthorised Visa use. Please contact the Bank for additional details.