Keeping you and your cards safe
Protecting you and your money is one of our top priorities, which is why we use advanced monitoring technology to detect suspicious card transactions, then block them and alert you straight away. You can help by taking a few simple steps to keep your card and PIN secure – confident you’re protected by the Firefighters Mutual Bank Security Promise.
Protect your card
Treat your card like it is cash. Keep it safe, protect your PIN and make it hard to guess
Be aware of your surroundings at an ATM and cover your hand when entering your PIN
Report any suspicious transactions as soon as you can
If your card is lost or stolen, let us know straight away
Card gone missing?
On the Mobile Banking App
1. Tap Need help with your card?
2.Tap one of the three options (damaged, stolen, lost)
By phone In Australia:
Call 1800 800 225
(8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750
: call +61 2 9735 9225
(8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance
We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.
Seen something suspicious on your account? Report it
If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 800 225 (in Australia) or +61 2 9735 9225 (from overseas).
Received a suspicious message? Let us know.
If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.
The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.
After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.
More information to keep you and your money safe
Stay safe from fraud and scams
Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.
Mobile banking security
When you bank on your mobile using our handy app, you’re supported by multiple security measures – and there are also a few simple steps you can take to keep your mobile safe.