We are committed to safeguarding your personal details Learn about the ways we protect you and how you can protect yourself against fraud and scams online. Talk to us Phone us Email us Breadcrumbs Firefighters Mutual Bank Security ATM security Security From protecting your PIN to international ATM travel transactions and more, here's how to protect your card details. Fraud & scam warnings Transaction disputes & fraud How we protect you online How to protect yourself online Security software Lost or stolen cards Mobile app security tips ATM security Card security Tips for shopping online Verified by Visa Industry links Fraud & scam warnings Transaction disputes & fraud How we protect you online How to protect yourself online Security software Lost or stolen cards Mobile app security tips ATM security ATM security Stay alert Never accept help from strangers at an ATM, even if you’re having difficulty with the transaction or if your card becomes stuck. Find another ATM if the one you want to use has a sign or message attached to the screen or over the card reader stating that directions have changed. Banks and ATM owners won’t put up messages telling you to use a specific ATM or direct you to use an ATM which has been altered. Memorise your PIN Do not write your PIN down or keep it in your wallet or purse and do not give it to anyone. If you think it may have been compromised, please contact us immediately. Change your PIN Whether you want to reduce the number of PINs you have to remember or change your PIN for security reasons. Put your card and cash away After completing your transaction, secure your card and cash immediately before exiting the ATM area. Treat your card like cash Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately. Protect your details When entering your PIN, shield the ATM keypad with your hand or body. Keep your transaction record so you can compare it to your monthly statement. Report suspicious behaviour Report all crimes immediately to law enforcement officials, ATM owners and Firefighters Mutual Bank. Request emergency assistance If you need emergency assistance, call 000. Overseas ATMs Always use ATMs in busy areas. Stay alert and do not accept assistance from anyone. Remember to remove your card from the machine. Card security Tips for shopping online Verified by Visa Industry links Back to top.