1800 800 225
Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.Our offices are open 9am to 5pm, weekdays.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Never accept help from strangers at an ATM, even if you’re having difficulty with the transaction or if your card becomes stuck. Find another ATM if the one you want to use has a sign or message attached to the screen or over the card reader stating that directions have changed. Banks and ATM owners won’t put up messages telling you to use a specific ATM or direct you to use an ATM which has been altered.
Do not write your PIN down or keep it in your wallet or purse and do not give it to anyone. If you think it may have been compromised, please contact us immediately.
Whether you want to reduce the number of PINs you have to remember or change your PIN for security reasons.
After completing your transaction, secure your card and cash immediately before exiting the ATM area.
Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately.
When entering your PIN, shield the ATM keypad with your hand or body. Keep your transaction record so you can compare it to your monthly statement.
Report all crimes immediately to law enforcement officials, ATM owners and Firefighters Mutual Bank.
If you need emergency assistance, call 000.
Always use ATMs in busy areas. Stay alert and do not accept assistance from anyone. Remember to remove your card from the machine.