How do I report a lost or stolen card?
You can easily order a new card using the app. You should first make sure that your postal address is correct in the My Details section of the app.
Step 1: Select ‘Cards’ icon or ‘Manage cards’ from menu
Step 2: Tap Need help with your card?
Step 3: Tap one of the three options (damaged, stolen, lost)
For our fees, please see our fee and charges.
Alternatively, contact us locally or from overseas.
For Visa cards, visit Visa Global Customer Assistance.
Learn more
