How do I report a lost or stolen card?

Hi how can we help you?

Report a card lost or stolen, or temporarily block a card through the Mobile App.

Step 1: Log in to the Mobile App using your app 4-digit passcode.

Step 2: Select ‘Cards’ menu at the bottom of the screen.

Step 3: Select ‘Report lost or stolen card’.

Step 4: Select the appropriate option for your situation.

Step 5: Confirm to have card cancelled by selecting ‘OK’.

Note: a new card will be ordered for you. Refer to Fees and charges relating to replacement costs.

Alternatively, contact us locally or from overseas.