How do I report a lost or stolen card?

Hi how can we help you?

How do I report a lost or stolen card?

You can easily order a new card using the app.

Step 1: You should first make sure that your postal address is correct in the My Details section of the app.

Step 2: Tap Need help with your card?

Step 3: Tap one of the three options (damaged, stolen, lost)

You may be charged a small card replacement fee.

Alternatively, contact us locally or from overseas.

For Visa cards, visit Visa Global Customer Assistance.