How do I check my balance?

How do I check my balance?

There are a number of ways to check your account balance.

Phone banking

Call us via phone banking on 1800 800 225 - available 24/7. Then key in your member number followed by a hash (#). Then key in your telephone access code followed by a hash (#). Your account balances will be automatically advised.

Log into online banking.

At an ATM

There are now over 10,000 ATMs across Australia where you can access cash without charge.


You can also receive balances by SMS

To get started, you need to register – you can do this within internet banking or by completing an Phone banking services request. Once registered you simply text the word ‘BAL’ to 0417 13 12 21 and a free text message will be sent to your mobile.

To request balances for any of your other accounts simply add the account type as outlined below:

‘BAL (space) S2’ ‘BAL (space) I10’ ‘BAL (space) L22’