Accounts Help

Accounts questions

  1. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  2. How do I check my balance?

    There are a number of ways to check your account balance. Internet Banking Step 1: Click ...

  3. What is your SWIFT code?

    You may receive money from overseas using Cuscal's service. Cuscal will not accept funds ...

  4. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

  5. How do I open a Member Term Deposit?

    You can open a new Term Deposit via Internet Banking by following the steps below. An Onl...

  6. How do I authorise another person to access my account?

    What are authorities? There may be a need for you to give account access to someone you t...

  7. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques deposited at a...

  8. How do I close an account?

    If you’d like to close your savings or transaction account/s please complete the Cl...

  9. Where can I find information on Deceased Estates?

    How do I notify the bank of the death of a loved one?  To see the steps on how to no...

  10. How do I switch my accounts to you?

    Follow these three steps to switch your banking accounts to Firefighters Mutual Bank: 1. ...

  11. Tips for tax time

    Prepare your documents for tax time with the help of Internet Banking. You can find the f...

  12. How can I change my name on my account?

    If you need to change your name, you can do so in one of the following ways: By email: em...

  13. How do I close my membership?

    We’ll be sad to see you go, but if you wish to close all of your accounts you can d...

  14. How can I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions stipulate that...

  15. What foreign tax details does the bank require?

    Australia has committed to two global standards on the automatic exchange of financial ac...

  16. How do I make payment with multiple signatories?

    We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo...

  17. What is my daily transfer limit for Internet Banking?

    The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p...

  18. How do I open a Customer Term Deposit?

    Not a member of the Bank? You can still open a Customer Term Deposit with us.  Openi...

  19. What is the Financial Claims Scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

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