Accounts Help

Accounts questions

  1. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  2. How do I check my balance?

    There are a number of ways to check your account balance. Phone banking Call us via phone...

  3. What is your SWIFT code?

    You may also receive money from overseas using CUSCAL’s service. CUSCAL will not ac...

  4. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

  5. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques deposited at a...

  6. How do I close an account?

    Complete our Close savings account form and return to us...

  7. How do I switch my accounts to you?

    Follow these three steps to switch your banking accounts to Firefighters Mutual Bank: 1. ...

  8. Tips for tax time

    As the end of financial year approaches, it is a perfect opportunity to think about prepa...

  9. How can I receive my bank statements?

    You have the flexibility to choose how you receive your bank statements. 1. Log in to on...

  10. What is my daily transfer limit for internet banking?

    By default the daily transfer limit for internet banking is $5,000 which applies to all p...

  11. What is the Financial Claims Scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

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