Accounts Help

Accounts questions

  1. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  2. How do I check my balance?

    There are a number of ways to check your account balance. Phone banking Call us via phone...

  3. What is your SWIFT code?

    You may also receive money from overseas using CUSCAL’s service. CUSCAL will not ac...

  4. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

  5. How do I open a Term Deposit?

    You can open a new Term Deposit via Internet Banking. An Online Term Deposit can be opene...

  6. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques deposited at a...

  7. How do I close an account?

    Complete our Close savings account form and return to us...

  8. How do I switch my accounts to you?

    Follow these three steps to switch your banking accounts to Firefighters Mutual Bank: 1. ...

  9. Tips for tax time

    Prepare your documents for tax time with the help of Internet Banking. You can find the f...

  10. How can I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions provide that y...

  11. How do I make payment with multiple signatories?

    We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo...

  12. What is my daily transfer limit for Internet Banking?

    The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p...

  13. What is the Financial Claims Scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

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