I forgot my access code

I forgot my access code

I forgot my access code?

An access code is your password to internet banking. 

You can change your access code in internet banking under 'My Settings' and then select 'Change access code'. 

If you have forgotten or misplaced your access code, please contact us or alternatively speak to us via web chat 8.00am and 7pm, weekdays. 

Your card PIN code is the PIN to your card. You can change your card PIN in our mobile app under 'Manage cards' or in internet banking under 'Self Service'.