Having problems with the Mobile Banking App?

Having problems with the Mobile App?

You may be required to re-register your account after you have updated to the latest version of the Mobile Banking App. It’s important to regularly update your Mobile Banking App when available to improve its security and the protection of your personal information.

Re-register your account on an iPhone

Step 1: Open the app and select ‘Log in’.

Step 2: Select ‘Let’s get started.

Step 3: Enter your Member Number and Internet Banking Access Code.

Step 4: Select a security option (PIN or Pattern).

Step 5: Enter PIN or Pattern you will use as your mobile app login.

Step 6: Read and Accept ‘Terms Of Use’.

Step 7: Accept or decline Biometrics.

Step 8: Virtual App tour will appear on your first registration.

Step 9: You are now ready to use the Mobile Banking App.

Our iOS app requires iOS 6.1.4 or above on your device to be installed.

Re-register your account on an Android phone

Step 1: Open the app and select ‘Log in’.

Step 2: Select ‘Let’s get started'.

Step 3: Enter your Member Number and Internet Banking Access Code.

Step 4: Select a security option (PIN or Pattern).

Step 5: Enter PIN or Pattern you will use as your mobile app login.

Step 6: Read and Accept ‘Terms Of Use’.

Step 7: Accept or decline Biometrics.

Step 8: Virtual App tour will appear on your first registration.

Step 9: You are now ready to use the Mobile Banking App.

Our Android app requires Android 6.0 or above on your device to be installed.

Tips for all mobile devices