A file is downloaded when I try to log in
Try these tips if you are trying to access Internet Banking from an Apple computer and it downloads a file.
Step 1: Use the login button on the website to access Internet Banking
We have security controls in place to limit access from standalone URLs. This can limit the ability to access Internet Banking via links that are saved in your browser.
This is where you can locate the login button:
Desktop
Mobile
Step 2: Clear your browser history, cookies and cache
Need detailed instructions on how to clear your browser history, cookies or cache on your device?
Learn more
