Other ways we can help

Other ways we can help questions

  1. Are there any system updates or planned maintenance?

    There are currently no planned maintenance or system updates...

  2. Why do I have to join?

    When you join Firefighters Mutual Bank, you’ll own a share in one of Australia's la...

  3. Book a Wills Service appointment

    Wills service As a Firefighters Mutual Bank member, you can make an appointment to prepar...

  4. Public holidays

    Our offices and Contact Centre will be closed on National public holidays. State offices ...

  5. What hours is your contact centre open?

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday...

  6. What are your office opening hours?

    Our offices are open 9am to 5pm, weekdays. Phone enquiries are available 8am to 7pm,...

  7. Can I get an insurance quote?

    Whether you are buying your next set of wheels, wanting to protect your home or your fami...

  8. How do I contact you from overseas?

    All enquiries +61 2 9735 9225 Phone banking +61 2 9735 9225 You can contact us via web ch...

  9. Notify us of your travel plans

    Travelling overseas? Let us know before you take off, so we can expect to see internation...

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