1800 800 225
Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.Our offices are open 9am to 5pm, weekdays.
Useful tips for managing your accounts with Firefighters Mutual Bank.
The new switching legislation allows for you to authorise your new financial institution to organise the switch of your regular payments on your transaction account or cheques account on your behalf.
You can download additional forms and from our offices.
The complete process takes approximately 15 days, depending on the time taken to complete and return forms.
The regular payment list does not include Pay anyone, BPAY® payments, recurring payments where you have supplied your debit or credit card number. We can help you identify these and re-establish them on your account.
You can scan the completed forms and email them to firstname.lastname@example.org or send them to PO Box 855, Darlinghurst NSW 1300.
This is to ensure that your personal information only gets sent to the right organisation.
We are able to check the status up to where your requests have been received by the financial institution (Sponsor FI) that processes the payments on behalf of the organisation. For example; if your gym utilises Westpac to process direct debits, we are only able to trace the process as far as Westpac. We are unable to identify whether the gym has received notification from Westpac.
You will be able to identify your regular credit card payments on your statement. We suggest you check the past 6 months, then call us and we can help you.
The organisation will confirm receipt of your new bank details directly with you.
We have taken part in the development and testing of the APCA mail box and conducted our own rigorous security testing to ensure that our member’s details are safe.
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