Firefighters Mutual Bank. Find out more about who we are, and how we can help. Talk to us Phone us Email us Breadcrumbs Firefighters Mutual Bank About Us About Us Calendars Latest news Who we are Where it all began Community support Responsible investment products Governance Careers The Siren newsletter Customer owned banking Reports and disclosures Who we are Who we are Firefighters Mutual Bank is a bank dedicated to fire and emergency service employees, volunteers and their families Australia wide. Our goal is to help our members make the most of their money and be there at every stage of their financial journey with quality banking products and services. As a mutual bank, part of our profits are reinvested back into the bank and through the wider community to ensure members benefit. In 2019 our members awarded us 92% for member satisfaction1 and for the second year in a row, we've been named one of the World's Most Ethical Companies for 2019 by the Ethisphere Institute2. Join us and you’ll find a bank that wants to serve you, just as you serve the community. Learn more about us Become a member Our history One of the World's Most Ethical Companies Teachers Mutual Bank Limited As a brand within the Teachers Mutual Bank Limited organisation, Firefighters Mutual Bank is part of a company that supports the banking needs of over 200,000 members through superior member support and banking products. Teachers Mutual Bank Limited is one of Australia’s largest mutual banks with more than $7 billion in assets. It comprises four brands: the original Teachers Mutual Bank, Firefighters Mutual Bank, UniBank, and Health Professionals Bank. As a market leader in member advocacy in the Australian banking sector, it's also committed to strong standards of corporate responsibility through community investment and ethical business as one of the World’s Most Ethical Companies2. *Important information Membership Eligibility Membership is open to citizens or permanent residents of Australia who are current or retired employees and current volunteers of a fire and/or emergency service or family members of members of the Bank. 1 As measured in 2019 Member Satisfaction Survey of 449 members by GALKAL. (March – April 2019) answering Very Satisfied or Somewhat Satisfied to the following question: Thinking about the relationship you have with Firefighters Mutual Bank and the overall service that you receive, which would you say you are? 2 The Ethisphere Institute is a global leader in defining and advancing the standards of ethical business practice. The World’s Most Ethical Company assessment is based upon the Ethisphere Institute’s Ethics Quotient (EQ) framework and honours superior achievements in transparency, integrity, ethics and compliance. Worlds Most Ethical Companies and ‘Ethisphere’ names and marks are registered trade marks of Ethisphere LLL. www.ethisphere.com Where it all began Where it all began Firefighters Mutual Bank began as one man’s vision. Our founder, Bob Hall, came up with the idea of a credit union especially for firefighters back in the 1960s. This was a time when obtaining finance was difficult for everyone. Bob wanted to create an institution that would put its profits back to work for the benefit of its members by reducing loan interest rates and increasing the interest paid on investments. And so, Fire Board (NSW) Employees Credit Union was born. From its beginnings at a committee meeting in the gymnasium at the City of Sydney fire station, the credit union grew into Firefighters Mutual Bank, now having thousands of members Australia wide and celebrating 50 years of operation. Learn more about us Become a member Our milestones Meet our people Community support Making a difference in the communities we serve As a mutual bank, Firefighters Mutual Bank reinvests part of its profit so that it is returned to serve members and the community. Success is not only measured in terms of profits and growth but also on how we engage and support our members, communities, employees, and how we minimise our impact on the environment. Regional Community Support The Bank supports firefighters and emergency services workers across Australia by sponsoring events and charitable causes, like the regional and state Firefighter Championships, the Rural Fire Service State Championships, AFAC, the 400 in 4 Charity ride and the Firefighters Climb for Motor Neurone disease. Credit Union Foundation Australia (CUFA) We are a long standing supporter of CUFA, a development agency for Credit Union’s that promotes social responsibility by empowering domestic and international communities with access to affordable financial services. One of CUFA’s programs is the Village Entrepreneur Program which assists families in developing countries, help themselves. The Credit Union’s employees, through their own staff club, sponsor a Cambodian family with monthly financial assistance. The sponsorship beneficiary is a pig farmer who is struggling to make ends meet for the family. To date, the monthly contribution has helped start and grow the pig farm thus increasing the family income. The family is now able to send their children to school more often, buy enough food each day and improve their living standards. Members are encouraged to assist where they can. You can become a community investor and help families like this in Cambodia or another villager in Timor Leste. Additional details are available on the CUFA website. NSW Fire Brigades Relief & Welfare Fund The NSWFB Relief & Welfare Fund assists families of Fire and Rescue NSW during times of hardship, whether it is the financial burden of medical expenses or emotional support during a family tragedy. Most firefighters and staff donate through payroll deduction contributions. Committed to being an ethical business Sustainability and conducting our business ethically are among our core values. We are a values-based bank where profit has a purpose. This is demonstrated by the awards and accomplishments the Bank has achieved: Awarded 92% by members for satisfaction in 2019* In excess of $60,000 was provided to fire and emergency sponsored events and charities in 2017/18 Over 225 fire stations visited by the Bank in 2017/18. *Important information Member satisfaction survey results Member Satisfaction Survey of 449 members in March – April 2019 answering Very Satisfied or Somewhat Satisfied to the following question: Thinking about the relationship you have with Firefighters Mutual Bank and the overall service that you receive, which would you say you are? Responsible investment products Certified responsible investment and deposit products All Firefighters Mutual Bank savings accounts and home loans are certified as responsible investments by the Responsible Investment Association Australasia (RIAA). We have tough social responsibility rules when it comes to investing and lending our members’ money. Find out more about our certified products Governance Governance Teachers Mutual Bank Limited's Board and Executive Management are committed to a high standard of corporate governance. Teachers Mutual Bank Limited is an Authorised Deposit Taking Institution (ADI) regulated under the: Banking Act 1959 by Australian Prudential Regulatory Authority (APRA) and the Corporations Act 2001 by Australian Securities and Investment Commission (ASIC). We comply with all the credit, fair-trading and conduct laws and rules imposed on banks by states, territories and the Federal Government. Read our Constitution Our people Meet our Board of Directors, Management, and Members Committee. Board of Directors Management Members Committee Careers Careers At Firefighters Mutual Bank we’re all members of the same fire station. Our culture is clearly defined by the financial needs of firefighters and their families. Our members, community and employees embrace the mutual bank core values of passion, advocacy and sustainability. If this sounds like you, then we’d love to hear from you. Current vacancies The Siren newsletter The Siren newsletter Newsletters from Firefighters Mutual Bank featuring the latest news, product information, promotions, interesting tips and helpful advice. July 2019 March 2019 November 2018 July 2018 March 2018 November 2017 July 2017 Read more of The Siren online Customer owned banking Customer Owned Banking Over 4.5 million Australians are members of mutual banks, credit unions and building societies. We have worked closely with Customer Owned Banking Association (COBA), to develop the Customer Owned Banking Code of Practice. What is the Customer Owned Banking Code of Practice? The Code is an important public statement of the value we place on improving the financial wellbeing of our members and the fire and emergency services community. It reinforces our commitment to: the benefits of mutuality community involvement fairer fees and customer or member, service. How does it affect you? The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our members first. Our 10 key promises to you outline how we do this. Our 10 key promises to you We will be fair and ethical in our dealings with you We will focus on our members We will give you clear information about our products and services We will be responsible lenders We will deliver high customer service and standards We will deal fairly with any complaints We will recognise member rights as owners We will comply with our legal and industry obligations We will recognise our impact on the wider community We will support and promote this Code of Practice. Find out more You can download the complete Customer Owned Banking Code of Practice or you can request a copy to be mailed to you. Download Request a copy Reports and disclosures Reports and regulatory disclosures Firefighters Mutual Bank is a division of Teachers Mutual Bank Limited. Visit tmbank.com.au for detailed financial and sustainability related information, as well as regulatory disclosures. Reports and regulatory disclosures Credit rating information Firefighters Mutual Bank annual review Annual Review 2016-17 Back to top.