Firefighters Mutual Bank mobile app experiencing network issues. Talk to us Phone us Email us Breadcrumbs Firefighters Mutual Bank About Us Member news & media 2017 Firefighters Mutual Bank mobile app experiencing network issues. 15 June 2017 15 June 2017 Firefighters Mutual Bank mobile app experiencing network issues. Members are advised that the Firefighters Mutual bank mobile banking app is currently experiencing network issues. The app will allow members to load the app, however will display a “Network issue encountered. Please try again” or “Service Failure” message. Phone banking and internet banking remain available for any of your banking needs during this time. We apologise for any inconvenience.