Apple Pay. Available now.*

Use your device to make payments with your Firefighters Mutual Bank Visa Debit or Visa Credit Card in store, in app and on the web.

Apple Pay

Apple Pay. Available now at Teachers Mutual Bank.

  • Apple Pay

  • What is Apple Pay?

  • Setting up Apple Pay

  • Managing cards

  • Using Apple Pay

    Using Apple Pay

    Where can I use Apple Pay?

    You can use your device to make a payment using Apple Pay in stores, within apps or on participating websites wherever they see one of these symbols:

    How do I make payment in stores with an iPhone?

    To authorise a payment hold your iPhone 6 (or later model) above or near the contactless reader and:

    • Place your finger on the Touch ID to authorize payment (if Touch ID is enabled); or
    • Enter your device passcode (if Touch ID is not enabled)

    How do I make payment in stores with an Apple Watch?

    With an Apple Watch you double-click the side button and hold the display up to the contactless reader to authorise a payment.

    Please note: The Apple Watch NFC feature has to be activated before Apple Pay will work. When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

    How do I make payment within an app or on participating websites?

    1. Look for the Apple Pay icon during checkout. When Apple Pay is selected as the payment method
    2. Check your billing, shipping and contact information to make sure that they’re correct. If you want to pay with a different card, tap > next to your card.
    3. If you need to, enter your billing, shipping and contact information. Apple pay will store that information, so you won’t need to enter it again
    4. When you are ready, make your purchase. Place your finger on Touch ID or enter the device passcode on iPhone and iPad, or double-click the side button on the Apple Watch to authorise payment. After your payment information sends successfully, you’ll see Done and a checkmark on the screen.

    Is there a transaction limit when using Apple Pay in store?

    Any Apple Pay transactions under $100 can be made by holding your device up to the contactless reader and authorising payment using Touch ID, your device passcode or double-clicking the side button on Apple Watch.

    For transactions $100 and over you might be asked to enter your card PIN into the retailer’s terminal.

    How do I return an item purchased with Apple Pay in stores?

    You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to your device from which the original payment was made, while other may have to refund the plastic card.

    If the retailer is able to refund the device used to make the original purchase, you:

    • Select the card you want to be refunded within the Wallet app
    • Hold the iPhone 6 (or later model) above or near the contactless reader and authorise the refund using Touch ID or the device passcode; or
    • Hold the Apple Watch display up to the contactless reader and double-click the side button to authorise the refund

    You may need to provide the last four digits of your Device Account Number to the retailer. This can be found by opening the Wallet app and tapping the (i) symbol in the bottom right corner and then scrolling down to find Device Account Number.

    Will I be able to view my Apple Pay transactions within the Wallet app?

    Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app.

    Will I be able to view my Apple Pay transactions in my bank statement?

    Transactions will appear as they normally do on a bank or credit card statement. It is not possible to show if a transaction was made using Apple Pay, contactless card or chip and PIN.

    Is Apple Pay secure?

    Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in your device so payment can be made without any card information having to be shared with the retailer.

    Other features which help to keep your payments secure and safe include:

    iPhone and iPad

    Payments can only be authorised by using Touch ID (if it is enabled), or by entering your device passcode.

    Apple Watch

    Payments can only be authorised if your device passcode has been entered and skin contact with the device has not been lost. If the device has been removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay the device passcode has to be entered again.

    Please note: You should never share your device passcode, or register more than one person’s fingerprint to Touch ID, while your card is registered to Apple Pay.

    What happens if there is a problem with my Apple Pay transaction?

    If the issue is card-related, please contact Firefighters Mutual Bank. If the issue concerns the mobile wallet, we will endeavour to assist you, but please note that responsibility for the mobile wallet remains with the mobile wallet provider.

    Firefighters Mutual Bank:

    • Is not liable for losses that members incur except as specifically described in the Terms of Use, the Payment Code or as otherwise provided by law.
    • Is also not liable for any loss, injury or inconvenience if members suffer as result of of a merchant refusing to accept a Mobile Wallet.
    • Is not responsible if there is a security breach affecting any information stored in a Mobile Wallet or sent from a Mobile Wallet. This is the responsibility of the Mobile Wallet provider.
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