1800 800 225
Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.Our offices are open 9am to 5pm, weekdays.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
In the digital age, it’s important to keep your personal information safe online. There are a number of strategies you can use to safeguard your online activity and protect your devices from viruses.
Note: Internet Explorer recommends that you use the latest version of its browser. As of 12 January 2016, support by Microsoft will only be available for the most current version of Internet Explorer. Read more information on how this works here.
Find out about which browsers are compatible with internet banking
What to do if you suspect you have received a hoax email:
Below is an example of what a phishing or hoax email may look like. It is important to report phishing emails to us but make sure you never click on any links in the email:
These hoax emails appear as being sent from Firefighters Mutual Bank and try to trap you into providing your personal information or get you to download a virus onto your computer. Firefighters Mutual Bank will not contact you via email to ask you to provide or confirm personal information (e.g. credit card number, account number, internet banking access code and/or PIN).