4. How do we use your information?

We collect, use, hold and disclose personal information so that we can:

• establish your identity as required by the Anti-Money Laundering and Counter Terrorism Financing Act 2006 and, if you are providing real property security, relevant State or Territory real property legislation.
• assess your eligibility for membership
• process applications for products and services, including loans
• design our products and services
• manage our relationship with you, including in relation to registration of security interests in property under the Personal Property Securities Act 2009
• manage our risks and help identify and investigate inappropriate or illegal activity, such as fraud
• contact you
• improve our products and services and your experience with us
• comply with our legal obligations (including to assist law enforcement agencies or regulators where we are required to do so) and
• inform you about products or services that we think may be of interest to you, including those of our business partners.

Direct marketing

We may also use your personal information to inform you about products and services we believe may be of interest and value to you, but we will stop if you tell us to. We may contact you by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through Teachers Mutual Bank Limited websites or through our online banking services. If you do not want to receive direct marketing offers from us, you can opt-out by:

• Sending a secure message via Internet Banking or the Mobile App
• Calling the Bank or visiting a branch
• Clicking the opt out link contained within Marketing emails.

We may first require you to log into your Online Banking account or otherwise identify yourself.