Introduction

Our social media channels are a place to connect with our members and the communities we serve. They’re where we share information about our products and services, celebrate the people and professions we exist for, highlight community initiatives and partnerships, and keep you informed about news, updates and events that matter.

We use these channels to answer general questions, provide support guidance, and take part in conversations that matter to our members, with a focus on being helpful, respectful and human.

Our social media channels are not designed for account-specific enquiries, personalised financial advice, or the sharing of personal or confidential information. If you need help with your personal banking, we’re always happy to help via our secure channels such as phone, web chat or online banking.

We welcome questions, feedback and discussion, and ask that everyone engaging with us helps keep these spaces safe, inclusive and constructive. By interacting with our social media channels, you agree to follow these Community Guidelines as well as the terms of use of each social media platform.