How do I report a lost or stolen card?
Report a card lost or stolen, or temporarily block a card through the Mobile App.
Step 1: Log in to the Mobile App using your app 4-digit passcode.
Step 2: Select ‘Cards’ menu at the bottom of the screen.
Step 3: Select ‘Report lost or stolen card’.
Step 4: Select the appropriate option for your situation.
Step 5: Confirm to have card cancelled by selecting ‘OK’.
Note: a new card will be ordered for you. Refer to Fees and charges relating to replacement costs.
Alternatively, contact us locally or from overseas.
For Visa cards, visit Visa Global Customer Assistance.