Management

Our executive team

Mark Middleton

Steve James

Chief Executive Officer

MBA, Company Directors Course Diploma, Advanced Accounting Certificate.

Steve James is the Chief Executive Officer of Teachers Mutual Bank Limited. Having worked in a diverse range of management roles at Teachers Mutual Bank Limited over the last thirty years, Steve has played a significant role in its growth and success. He became Chief Executive Officer in 2005. Steve has been an active participant in both the national and global mutual banking movement, including participating on many national credit union committees, developing his understanding and appreciation of the environment of mutual banking organisations. He is committed to ensuring Teachers Mutual Bank Limited maintains its high level of member service, employee satisfaction, and financial performance.

Brad Hedgman

Brad Hedgman

Deputy Chief Executive Officer and Company Secretary

MBus, Grad Cert BT, Company Directors Course Diploma. Fellow of FINSIA, MAICD

Brad Hedgman joined Teachers Mutual Bank Limited in 1982 and has worked in a diverse range of management positions since that time. While working primarily in the areas of finance, information technology, administration and risk, he has played an integral part in Teachers Mutual Bank Limited's strength and success. In his current role he remains committed to the unique environment of mutual banks and the provision of responsible financial services to our members.

Neil Kenzler

Neil Kenzler

Chief Risk Officer (AML/CTF Officer)

B Comm, CPA

Neil Kenzler joined Teachers Mutual Bank in 2009 as Chief Risk Officer. He has over 20 years experience in accounting, banking and superannuation with a focus on risk management. His vision for Teachers Mutual Bank is to create an on-going culture that assesses risks of activities in a cohesive way, with each activity being centred on the interests of Teachers Mutual Bank Limited as a whole.

Gerard Smith

Gerard Smith

Chief Sales and Marketing Officer

M. MGT  (Information Technology) and B.Ed (Adult)

Gerard has been working in the Banking and Financial Services Industry for over 20 years. His professional background includes experience in Sales and Marketing, e-commerce, digital services, project management, contact centres, technology implementation, and knowledge management.

His current role is Chief of Sales and Marketing Officer at Teachers Mutual Bank Limited (Acting). In this role, Gerard leads the Sales, Marketing and Digital teams for all Teachers Mutual Bank Limited brands - Teachers Mutual Bank, UniBank and Firefighters Mutual Bank. This includes management of product design, sales, marketing, digital presence and knowledge management functions. With a focus on increasing sales, driving business development and improving the customer experience.

Gerard is passionate about leading Teachers Mutual Bank Limited in an ever-increasing and complex ecosystem whilst ensuring all brands continue to offer exceptional service to our customers.

Craig McMahon

Craig McMahon

Chief Operations Officer

Grad Dip Bus

Craig has over 38 years of retail banking and finance experience. As Chief Operations Officer at Teachers Mutual Bank Limited he is responsible for Credit Operations, Third Party Distribution, Payments and Corporate Member Services. He is also chartered for introducing innovation and ensuring organisational process excellence is adopted throughout the business. Craig is committed to the organisation achieving ‘best practice’ in all it does and providing leadership in service excellence.

Helen O'Reilly

Helen O’Reilly

Chief Human Resources Officer

Grad Dip Bus, Advanced Dip Management (Human Resources)

Helen O’Reilly joined the Human Resources team at Teachers Mutual Bank in 1990 and joined the Executive team in 2004. As the Chief Human Resources Officer Helen has played an integral role in building an organisation that values its employees and provides professional development opportunities that have resulted in low turnover and high employee satisfaction and engagement. Her goal is for Teachers Mutual Bank to be an industry leader in supporting women to achieve their full potential, valuing diversity and to enrich the lives of all employees by providing opportunities for work/life balance. Helen currently holds the position of joint Vice President of the Institute of Financial Services and is also a member of the Australian Human Resources Institute, Women in Mutuals and the Australasian Mutuals Institute.

Glenn Sargeant

Glenn Sargeant

Chief Financial Officer & Acting Chief Information Officer

B.Comm (Accounting), Grad Dip IT, FCPA

Glenn Sargeant joined Teachers Mutual Bank in 1989 as a trainee accountant, completing his accounting degree part-time in the evenings. He has since worked in numerous roles in the Finance department, developing the expertise to implement effective strategies to continue our excellent financial performance. He is committed to providing the products, services, resources and advice to empower every member to take control of their finances now and make the most of their resources through planning for the future.