Management

Our executive team

Mark Middleton

Steve James

Chief Executive Officer

MBA, Company Directors Course Diploma, Advanced Accounting Certificate.

Steve James is the Chief Executive Officer of Teachers Mutual Bank Limited. Having worked in a diverse range of management roles at Teachers Mutual Bank Limited over the last thirty years, Steve has played a significant role in its growth and success. He became Chief Executive Officer in 2005. Steve has been an active participant in both the national and global mutual banking movement, including participating on many national credit union committees, developing his understanding and appreciation of the environment of mutual banking organisations. He is committed to ensuring Teachers Mutual Bank Limited maintains its high level of member service, employee satisfaction, and financial performance.

Brad Hedgman

Brad Hedgman

Deputy Chief Executive Officer and Company Secretary

MBus, Grad Cert BT, Company Directors Course Diploma. Fellow of FINSIA, MAICD

Brad Hedgman joined Teachers Mutual Bank Limited in 1982 and has worked in a diverse range of management positions since that time. While working primarily in the areas of finance, information technology, administration and risk, he has played an integral part in Teachers Mutual Bank Limited's strength and success. In his current role he remains committed to the unique environment of mutual banks and the provision of responsible financial services to our members.

Neil Kenzler

Neil Kenzler

Chief Risk Officer (AML/CTF Officer)

B Comm, CPA

Neil Kenzler joined Teachers Mutual Bank in 2009 as Chief Risk Officer. He has over 20 years experience in accounting, banking and superannuation with a focus on risk management. His vision for Teachers Mutual Bank is to create an on-going culture that assesses risks of activities in a cohesive way, with each activity being centred on the interests of Teachers Mutual Bank Limited as a whole.

Gerard Smith

Gerard Smith

Chief Sales and Marketing Officer

M. MGT  (Information Technology) and B.Ed (Adult)

Gerard has been working in the Banking and Financial Services Industry for over 20 years. His professional background includes experience in Sales and Marketing, e-commerce, digital services, project management, contact centres, technology implementation, and knowledge management.

His current role is Chief of Sales and Marketing Officer at Teachers Mutual Bank Limited. In this role, Gerard leads the Sales, Marketing and Digital teams for all Teachers Mutual Bank Limited brands - Teachers Mutual Bank, UniBank and Firefighters Mutual Bank. This includes management of product design, sales, marketing, digital presence and knowledge management functions. With a focus on increasing sales, driving business development and improving the customer experience.

Gerard is passionate about leading Teachers Mutual Bank Limited in an ever-increasing and complex ecosystem whilst ensuring all brands continue to offer exceptional service to our customers.

Craig McMahon

Craig McMahon

Chief Operations Officer

Grad Dip Bus

Craig has over 38 years of retail banking and finance experience. As Chief Operations Officer at Teachers Mutual Bank Limited he is responsible for Credit Operations, Third Party Distribution, Payments and Corporate Member Services. He is also chartered for introducing innovation and ensuring organisational process excellence is adopted throughout the business. Craig is committed to the organisation achieving ‘best practice’ in all it does and providing leadership in service excellence.

Helen O'Reilly

Helen O’Reilly

Chief Human Resources Officer

Grad Dip Bus with Distinction, Advanced Dip Management (Human Resources)

Helen O’Reilly joined the Human Resources team at Teachers Mutual Bank Limited in 1990 and was appointed to the Executive Team in 2004. As the Chief Human Resources Officer Helen has played an integral role in building an organisation that values its employees and provides professional development opportunities that have resulted in low turnover, high employee engagement and increased productivity. Her goal is for Teachers Mutual Bank to be recognised as a leader in supporting women to reach their full potential, valuing diversity and enriching the lives of all employees by promoting the value of flexibility to enable people to balance work with their personal lives. Helen also leads and guides the Property and Facilities function to ensure a safe and welcoming environment is provided for all employees. Helen is a member of the Australian Human Resources Institute and plays an active role in the Human Development Community of the Global Alliance for Banking on Values.

Glenn Sargeant

Glenn Sargeant

Chief Financial Officer

B.Comm (Accounting), Grad Dip IT, FCPA

Glenn Sargeant joined Teachers Mutual Bank in 1989 as a trainee accountant, completing his accounting degree part-time in the evenings. He has since worked in numerous roles in the Finance department, developing the expertise to implement effective strategies to continue our excellent financial performance. He is committed to providing the products, services, resources and advice to empower every member to take control of their finances now and make the most of their resources through planning for the future.

Fiona Floyd (Chief Information Officer)

Fiona Floyd

Chief Information Officer

Fiona is Teachers Mutual Bank Limited’s Chief Information Officer. Previously Fiona held roles as CIO at Suncorp Life and Commonwealth Bank of Australia’s Group Operations. Prior to these roles, Fiona led and managed IT and project delivery across a wide array of organisations including IAG, Accenture, Macquarie Bank, and CUSCAL.

She has an established reputation for developing and managing information technology systems within the banking sector.

Jim O'Connell, Firefighters Mutual Bank general manager

Jim O'Connell

General Manager

FAMI, FSRA Tier 2 accreditation, Certificate IV in Financial Services (Finance/Mortgage Broking), Certificate IV in Finance and Banking, Certificate in Governance Practice and Administration (Chartered Secretaries Australia), Justice of the Peace.

Jim joined Fire Brigades Employees’ Credit Union in 1989 and served as General Manager from 1996 until the Credit Union merged with Teachers Mutual Bank Limited in November 2016 and became Firefighters Mutual Bank, a division of Teachers Mutual Bank Limited.

Jim has always been a strong advocate for mutual banking and for the benefits the unique ownership structure offers members in terms of a strong focus on customer service and a value proposition in the provision of banking facilities.